1. What are the check-in and check-out times?
Check-in is typically from 3:00 PM, and check-out is by 11:00 AM. If you need to check in earlier or check out later, please contact us in advance to see if we can accommodate your request.
2. What is the cancellation policy?
Our cancellation policy varies based on the booking rate and time of cancellation. Generally, cancellations made at least 24 hours before check-in are eligible for a full refund. For specific rates or promotions, please review the terms at the time of booking or contact us for details.
3. Are pets allowed?
Pet policies vary depending on the property. Please check our website or contact us directly to confirm whether pets are allowed and to inquire about any associated fees or restrictions.
4. Is there parking available?
Yes, we offer parking facilities for guests. Please note that parking space may be limited, so we recommend reserving a spot in advance if possible. Additional charges may apply.
5. Do you provide airport transportation?
Yes, we offer airport pick-up and drop-off services. Please arrange transportation with us at least 24 hours before your arrival or departure to ensure availability.
6. What amenities are included with my stay?
Your stay includes access to our standard amenities such as Wi-Fi, breakfast, and use of the fitness center and swimming pool. For specific details on amenities, please refer to your booking confirmation or contact us directly.
7. How can I request additional services or amenities?
You can request additional services or amenities by contacting our front desk or using the guest service app, if available. We offer various services such as extra towels, room service, and special arrangements for celebrations.
8. What should I do if I have special requests or needs?
If you have special requests or specific needs, please inform us at the time of booking or before your arrival. We will do our best to accommodate your needs and make your stay as comfortable as possible.
9. What is the policy on damages or missing items?
Guests are responsible for any damages or missing items during their stay. We conduct a thorough inspection of the property before and after your stay to address any issues. Any additional charges for damages or missing items will be communicated to you.
10. How can I provide feedback about my stay?
We welcome your feedback! You can leave a review on our website, social media pages, or through online review platforms. For direct feedback, please contact us via email or phone. Your input helps us improve our services and ensure a better experience for future guests.