At Kai Havens Airbnb Hotel, we strive to provide a seamless and enjoyable booking experience for our guests. Our Booking Policy outlines the terms and conditions associated with making a reservation, including payment, cancellations, and modifications. Please review this policy to ensure a smooth stay with us.
Reservation Process
Booking Confirmation: When you make a reservation at Kai Havens, you will receive a confirmation email detailing your booking information, including your reservation dates, room type, and rate. Please review this information carefully and contact us immediately if you notice any discrepancies.
Deposit Requirements: A deposit may be required to secure your reservation. The amount and conditions of the deposit will be specified at the time of booking. This deposit will be credited towards your final bill.
Payment Methods: We accept various payment methods, including major credit cards and debit cards. Full payment for your stay is typically required at check-in unless otherwise specified in your booking confirmation.
Cancellation Policy
Cancellation Fees: If you need to cancel your reservation, please do so within the cancellation period specified in your booking confirmation to avoid any cancellation fees. The cancellation fee may vary depending on the rate plan and the time of cancellation.
Non-Refundable Rates: Some promotional rates or special offers may be non-refundable. If you book a non-refundable rate, the total amount of your stay will be charged at the time of booking, and no refunds will be provided for cancellations or modifications.
Refund Process: For refundable bookings, cancellations made within the allowed timeframe will be processed, and any applicable refunds will be issued to the original payment method. Please allow a few business days for the refund to be processed.
Modification Policy
Changes to Reservation: If you wish to modify your reservation, such as changing the dates or room type, please contact us as soon as possible. Modifications are subject to availability and may incur additional charges.
Early Check-Out: If you decide to check out earlier than planned, please notify us in advance. Depending on the terms of your reservation, you may be charged for the full stay or a portion thereof.
No-Show Policy
- No-Show Charges: If you do not check in on the scheduled date and fail to inform us in advance, a no-show fee may be charged. This fee is typically equivalent to one night’s stay or as specified in your booking confirmation.
Special Requests
- Requests and Preferences: If you have any special requests or preferences for your stay, such as early check-in or specific room features, please indicate them at the time of booking. While we will do our best to accommodate your requests, they are subject to availability and cannot be guaranteed.
Group Bookings
- Group Reservations: For group bookings or events, please contact us directly to discuss your requirements. Special terms and conditions may apply, and a group booking agreement will be provided.
Contact Us
For any questions or concerns regarding our Booking Policy, or if you need assistance with your reservation, please contact us at reservations@kaihavens.com or call us at [your contact number]. Our team is here to help and ensure that your stay with us is as enjoyable as possible.
Thank You for Choosing Kai Havens
We look forward to welcoming you and providing you with a memorable stay at Kai Havens Airbnb Hotel. Thank you for choosing us for your travel needs.